FREQUENTLY ASKED QUESTIONS

• Do you deliver to my country?

We currently don't deliver physical cards, all information is provided in the email you use during the check-out flow.

• How do I know that my order has been successful?

You will receive order confirmation once we have received your order. 

• Can I cancel / return my order?

You have a right to cancel your order but you must give us a written notice first so that we can send you instructions. This must be done within 14 days of purchase and the redeem code must not been used. Notice of cancellation must be submitted through this portal www.starstable.com/support. Make sure to select subject "I have a question about a gift card purchase".

Please include the following information in your message when contacting us:

– Your name
– Order number
– The reason why you want to to cancel / return the order

We will issue you with a full refund after we have cancelled the redeem code assuming it has not yet been used.

Please note that Your order will be invoiced in USD/EUR. When payment is made in another currency, we will use mid-rate of exchange in all transactions. We cannot take responsibility for currency fluctuations in either direction even in the case of returns or exchanges.

• Proceeding to Checkout with my iDevice results in a certificate error/prompt

When visiting shop.starstable.com with your iDevice’s Safari browser (iPhone, iPad, iPod Touch) you might have encountered a certificate error prompt when trying to enter the Checkout page. The reason for the prompt is that our SSL certificate provider godaddy.com’s server certificates are signed by an intermediate certificate which is not trusted by any iDevice by default, unlike most other devices and browsers. This is nothing to worry about. Click the “Continue” button to proceed normally with the checkout process.

• Where can I find my Redeem Code?

Redeem codes are sent to the email address indicated as “recipient email” when ordering. If you have not received the gift card, please check your spam/junk mail folder for it.

• I did not find an answer to my question here, how can I contact you?

To contact us please fill in the Contact form which you can access by clicking here.